At Foxtrot Gifts your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site.
Our site uses a 256 bit encrypted SSL to increase the security of our customer's information. We have installed and applied our encrypted pages and installed our SSL certificate to prevent stolen information. We take all prudent and reasonable precautions to ensure the security, privacy and confidentiality of your personal data; however we cannot guarantee complete security on stored information.
When you create an account or place an order, we ask you to fill out a form that requests your name, address, e-mail address, telephone number, etc. Your personal information is used solely by us to process orders or conduct routine business with you. Your personal information will NEVER be sold, given, rented or traded to others, or used for any other purpose other than order fulfillment and conducting business with you.
Your credit card or other payment information is NOT stored on our server. Payments are processed through our credit card processor, herein referred to as the "Payment Service".
All payment transactions are processed by the Payment Service entirely on their servers. Any credit card information or other payment information that you provide is never shared with us. At the completion of your transaction, the Payment Service provides us with a "success" or "fail" message to confirm and verify that your payment has been successfully completed.
When a payment attempt fails, our Payment Service may also provide us with additional information regarding the reason for the failure. For example, the Payment Service will let us know if the credit card number was invalid, or if the CVV number did not match, or if the billing name and address did not match.
When you visit our site we automatically log your IP address, the referring URL (for example: a search engine link, an Amazon link, or other link to our site), any search terms you used (if provided by the referring site), your browser type, operating system, screen size, browser type, and your access times. We utilize this information to conduct site performance evaluations, to see where visitors and repeat visitors are coming from and to keep track of click stream data (the pages and sections that are visited on our site).
This data helps us to determine which or our advertising campaigns are most effective, and which content our visitors find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information. This data can also be used in conjunction with individual orders (for example: your IP address and service provider's location) to help prevent credit card fraud and unauthorized purchases.
All of our employees, agents, and representatives take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department.
The information is ID and password protected. We have also installed and implemented 256 bit encryption SSL on our site.
After creating an account, or subscribing to any services offered by us, you may correct/update your personal information by clicking on the My Account link located at the top of most pages throughout the site. (You must be logged-in to view the "My Account" page.)
After you have reached the "My Account" page, you may click the appropriate link to edit your personal information or password. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact us by email or by postal mail. (Please see the "Contact Us" page for additional information.)
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Generally, administrative e-mails will not contain promotional materials, but may contain links to promotional pages on the Site. If you choose to receive our newsletters, they will contain promotional materials from us.
In the normal course of conducting business with you (ie: order confirmation messages, copies of invoices and packing lists) any email messages we send to you is transmitted using standard email protocol and is not encrypted. The email messages that we send to you may include personally identifiable information such as your name, address, phone number (i.e.: order confirmation emails, invoices, copies of packing lists, etc.)
These routine order confirmation email messages may also contain descriptions of the items purchased. These descriptions may contain personal information that you provided for the purpose of personalizing or customizing the Product/s. (For example: business cards with personal information, bookplates with your child's name, etc.)
You agree that you accept complete responsibility for protecting access to your email account and for any personally identifiable information that we may transmit to your email account in conjunction with your order. If you disagree and do not want the above described personal information transmitted to you by standard email, then you may not and should not order Products from this Site.
Your credit card number or other payment information will never be included in any email messages from us.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law, or when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding (ie: a court order, or legal process served on our web site, investigating fraudulent activities, etc.)
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this to make sure that our customers receive the order and to lower costs associated with our programs.
In the process of shipping your order, we will need to provide personally identifiable information about you to our carrier so that your order may be delivered to you.
Typically, this information includes:
In addition, when printing postage-meter labels, or printing shipping labels, or obtaining shipping insurance, or filing a shipping insurance claim, we will provide to those service providers any necessary or required information (including your name, address, or phone number) that may be required to complete the transaction or obtain the service.
When filling-in customs forms for international shipments, we will fully and accurately provide the postal authorities with any necessary information as required by law. Customs forms typically require the above described information as well as a general description of the items being shipped (i.e.: "merchandise" or "printed materials").
The above described personally identifiable information will appear on the outside of the item that is shipped to you. Our company name and address (or our eBay store name/user ID) will also appear on the outside of the item that is shipped to you.
Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. We use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form.
If you have set your browser to reject cookies, our site will not identify you (or remember you). Configuring your browser to reject cookies, may interfere with the ability to add items to your shopping cart, and may prevent you from purchasing Products from our Site.
The session cookies we store on your computer's hard drive are "persistent" and will generally remain active until you log-out of our web site. Therefore, If you log on to our site from a public computer (ie: at a library, internet cafe, etc.) then you must remember to log out to prevent unauthorized persons from viewing your personal information (ie: name, address, email, address book, wish-list, etc.)
This document was last updated on: December 24, 2012. Foxtrot Gifts reserves the right to modify any of our Policy statements (Privacy, Terms, Returns, etc) at any time, so please review them frequently.