Our Returns Policy
The original purchaser (you) may return new and unused and non-personalized items that were sold and fulfilled by us within one week of the delivery date for a full refund. PLEASE NOTE: There are certain restrictions on how refunds of personalized items are handled. For more information, see the "Return of Personalized Items" section below. Non-personalized items must be returned in good condition (resalable) and in their original packaging whenever possible. We will refund the original shipping fees for items that are returned. We will pay for (or reimburse you for) the return shipping costs if the return is a result of our error or manufacturing defect. Before returning any item, you must obtain a Return Authorization. (For more information, please see the "Return Authorization" section below.) There are restrictions and limitations on the return of items that have been personalized or custom-printed. However… in the event of our error, or in the event of a manufacturing defect, the original purchaser (you) may return your personalized item without any restrictions, provided that you do so within seven calendar days of the delivery date. TIP: Always remember to carefully inspect your items immediately upon arrival. You have seven days from the delivery date to notify us of any issues. If we are able to determine that the mistake was our fault without having to examine the item, then in some instances we may simply authorize you to dispose of the items. In most cases, however, the item/s must be returned to us so that we can receive credit from our Vendor. Please retain all items until you are given return instructions, or until you are given explicit permission to dispose of them. We understand that mistakes happen, and that from time to time a customer may make an error when personalizing an item. Therefore, on a case-by-case basis, we are willing to work with our customers to mitigate and minimize the loss, and to provide a solution that's fair for everyone.
If your item has any typographical errors, and if the error does not match the text that you entered when placing your order, then the mistake will be considered to be our error. In this case, there will be no restrictions or limitations on returning the item. If your item has any typographical errors, but the error matches the text that you entered when placing your order, then the mistake will be considered to be your error. In this case, the normal restrictions and limitations regarding returns of personalized items will apply. Remember: You are responsible for carefully proofreading your design for spelling mistakes, text and graphic position, etc. By typing your initials (or clicking the checkbox) for the "Design Approval" statement of your order, you are indicating that you have proofed the text, and design choices, and that it is error-free.
Any bonus item that may have been included with your qualifying purchase is merchandise that is considered to be part of the sale. The qualifying purchase plus the bonus item are considered to be a "set" or "group" that are sold together at a reduced price. The bonus item is not a free gift that you are permitted to keep unconditionally. If you wish to return any item (or items) from a promotional "set" (and also keep the remaining item/s in the set) then the amount of the return will be based on the
In the above example, the bonus item (fountain-pen) would also need to be returned… or the customer also has the option of keeping the bonus item, but its normal retail value will be deducted from the value of the refund. Free items (promotional items, samples, gifts, etc.) may not be returned.
The amount refunded will not exceed the amount you actually paid. The value of any discount coupons that were applied to your original order are not included in your refund. If a Foxtrot Gifts gift certificate was used as full or partial payment for your order, then its value will be included in your refund. In the event that a gift certificate was used as partial payment for an order, and a credit card was used for the balance… only the portion that was paid by credit card will be refunded to the credit card. The remainder of the purchase (the portion covered by the gift certificate) will be added to the value of the Gift Certificate for later use (prior to the Gift Certificate's expiration date.)
From time to time, Foxtrot Gifts will offer free shipping whenever the total of a purchase is above a certain level (for example: "free shipping when your order is $50 or more".) If you return any item (for a reason not due to our error or manufacturing defect) from an order that originally qualified for free shipping, but the remaining items in the order would not have reached the value to qualify for the free shipping offer, then the cost of shipping will be deducted from your refund. Using the example above... if the reason for the return is our error, even though the remaining items in your order would not longer qualify for the free shipping offer, you will receive a full refund on the returned item. We will not penalize you for your mistake. If you return fewer items than were in the original multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item(s) you returned. You will not be reimbursed the entire shipment fee. In the unlikely event that Foxtrot Gifts or one of our Vendors is out of stock on an item your have ordered, we will contact you right away to let you know. If available, we'll suggest a comparable substitution, or you may choose to receive an immediate refund of the item's cost (plus shipping). Sorry, we are unable to place your item on "back-order". Any "overnight" shipping fees, or "Express Mail" shipping fees are not refundable. If you are returning an item that was shipped to you using one of these optional express shipment methods, we will refund only the regular per-item shipping cost (i.e.: the refund will be calculated as if the item has been shipped using standard Ground Delivery. In most cases, refunds for items paid for using a credit card will be made as a "payment reversal" that will be applied directly to your credit card account, however, we reserve the right to issue any refund by a check regardless of the original payment method. Unless we have given you explicit instructions to keep or dispose of the defective items, refunds will not be processed until we have received the item/s being returned.
In the event that we have shipped the wrong item to you (for example: you receive someone else's order, or an item that you did not order) please contact us at your earliest convenience. We will give you instructions on how and where to return the item to us. We will provide you with a pre-paid shipping label, or we will fully refund the cost of postage. We do not accept returns on the following items:
Prior to returning any item, you must submit a Return Request (or Return Authorization Request). To submit a Return Request, you may click here, or click the "Return an Item" link that is located at the bottom of pages throughout the entire site. After clicking the link above, a list of your orders will be displayed (with the most recent orders at the top of the list). Locate the transaction that contained the item/s you wish to return and click the button labeled "Return Item/s". This will display a listing of all items from the selected transaction. Next, you will need to locate the item/s to be returned, and use the form field to indicate the quantity for the item/s you wish to return. In the form fields that follow, you will need to select the Reason for Return (ie: "wrong item received", "damaged in shipment", etc.) and the "Return Action Requested" ("store credit", "replacement", "refund", etc.) Finally, you will need to provide a brief description that contains details about the nature of the problem or the reason for the return. (If you are returning multiple line-items from the same transaction, you should provide a brief description for each item.) PLEASE, DO NOT RETURN ANY ITEMS UNTIL YOUR RETURN REQUEST HAS BEEN APPROVED. You will be provided specific instructions on how and where to return your item/s. PLEASE, DO NOT DISCARD ANY OF THE BOXES, SHIPPING CONTAINERS, OR PACKING MATERIAL. These can be used to return any item to us. Or, in the event of damage during shipment, the shipper (UPS, FedEx, etc.) will need to examine the shipping material before paying an insurance claim. After you submit your Return Request, we will send you a confirmation receipt by email. Someone will review your Return Request to verify its eligibility and investigate any issues about your purchase. Within 1-2 business days, we will contact you by email or telephone to provide you with your return authorization and instructions on returning the item/s, or if needed, to request additional information regarding your Return Request. To avoid any delay in email communication, please add the following email address to your address book, or to your spam-filter's list of "safe addresses": Please be prompt: Returned items must be postmarked within three days after receiving return authorization. Returned items must arrive within five days after receiving return authorization. We cannot be responsible for delays. The terms and conditions of our Satisfaction Guarantee / Refund Policy are included as a part of the site's overall Terms & Conditions statements. By creating an account and/or by making a purchase, you are agreeing to abide by the terms in this Refund Policy. In all cases, Foxtrot Gifts shall not be liable for any consequential damages or claims, and the maximum extent of our liability shall be limited to the price of the item or item replacement. This document was last updated on: April 02, 2013. Foxtrot Gifts reserves the right to modify any of our Policy statements (Privacy, Terms, Returns, etc) at any time, so please review them frequently. |
